How to contact support
Requests from the dashboard, Telegram and email — which to choose and what to write.
Requests from the dashboard
- Open “Support” in the dashboard menu and click “+ New request”.
- Enter a subject (3–200 characters) and describe the issue — up to 5000 characters. Attachments aren’t supported, so list the details in text.
- When we reply, a badge appears next to “Support” and you get an email.
A request is open, answered or closed. Once it’s solved, mark it as resolved; a new message reopens it.
Telegram and email
- Telegram: @webterraai_bot — the fastest way to reach us.
- Email: support@webterra-ai.com — for detailed questions and refunds.
On Telegram an AI assistant answers first: it knows the prices, plans, models and rules of the service and replies within seconds. Every answer has a “👤 Talk to a human” button — tap it if you need a person. Questions about refunds, payments without credits, account blocking and errors that need checking are handed to an operator automatically. The operator replies in the same chat; you can send screenshots and files.
What to include
- your account email;
- what happened and when (date and approximate time);
- the model name and the error text, if it’s about a generation;
- the date and amount, if it’s about a payment.
Never send your password or card details — we don’t need them to help.