Refunds
When you can get your money back for a plan or credits and how to request it.
The full terms are in the Refund Policy. In short:
Plans
- full refund within 14 calendar days of payment, if no more than 10% of the plan’s credits have been used;
- if more than 10% have been used, the unused part is refunded;
- a 6- or 12-month plan after 14 days: you get the amount back minus the months whose credits were already added, at the monthly plan price.
Credit packs
Within 14 days: in full if no credits were spent, or for the unused credits at the purchase price.
Failed generations
If a generation fails because of a technical problem or a filter rejects the request, the credits go back to your balance automatically — no need to write to us. If you just don’t like the result, there is no refund: that is the nature of AI models.
How to request a refund
Email support@webterra-ai.com with your account email, the payment date and amount, and the reason. We review requests within 10 business days; the money goes back to the card you paid with, in the payment currency.
Crypto payments are refunded in the same cases, but manually: in USDT for the US dollar amount of the invoice, to the wallet you specify in your request (along with the network). The network fee is deducted from the refund.